Terms of Service

By accessing or using the Antly platform, creating a workspace, or employing our AI workforce and omnichannel messaging features, you agree to be bound by these Terms of Service and all applicable laws and regulations. This agreement governs the relationship between Antly Technologies Inc. and you as a user or organization (Tenant).

Antly provides a suite of specialized autonomous AI employees (including Ant Sales, Ant Support, Nbgha GBT COO, Dr. Noor Clinic Assistant, Sara Tutor, and Jarvis / AI Boss). These agents operate autonomously based on tenant-provided knowledge bases, instructions, and business logic.

The platform includes real-time Human Handover capabilities, enabling conversations to transfer seamlessly to your human support agents when complex scenarios arise or when an end customer requests human assistance.

Antly connects your AI workforce to multiple unified communication channels: WhatsApp Business API (official Meta Cloud API), Instagram Direct, Telegram Bots, Facebook Messenger, and our embeddable Website Live Chat Widget.

The Tenant is responsible for complying with the acceptable use and commercial policies of third-party platforms (including Meta Business Terms and Telegram API terms) and obtaining required approvals for phone numbers and messaging templates.

Knowledge Base capacity is determined by total storage volume in Megabytes (MB) according to your workspace subscription tier, allowing unlimited documents up to the allocated MB storage quota:

• Free Plan: 10 MB total capacity (up to 2 MB per file).
• Starter Plan: 50 MB total capacity (up to 10 MB per file).
• Pro Plan: 250 MB total capacity (up to 25 MB per file).
• Enterprise Plan: 1 GB+ scalable capacity (up to 100 MB per file).

The platform supports standard document formats (PDF, DOCX, TXT, MD, CSV) and Web URLs. Uploaded files are chunked and stored in isolated semantic vector indices.

All subscriptions and credit top-ups are processed via Paymob electronic payment gateway compliant with global PCI-DSS standards. Recurring billing renews automatically unless cancelled prior to the renewal date.

Antly empowers AI agents to generate instant, secure electronic payment links (via Paymob) directly within chat sessions for streamlined commerce transactions.

Interactions consume allotted monthly message credits according to your plan tier. Unused monthly credits expire at cycle renewal unless otherwise specified in your enterprise agreement.

Antly supports seamless integrations with automation platforms (Zapier, Make, n8n), incoming/outgoing HTTP Webhooks, REST APIs, and direct integrations with e-commerce platforms like Shopify and Google Calendar.

The Tenant is responsible for maintaining the confidentiality of integration tokens and ensuring valid webhook destination endpoints to prevent unauthorized access.

Users agree not to use Antly for spam dissemination, adversarial prompt injection/jailbreaking, fraud, malware distribution, or generating prohibited or harmful content. Accounts violating acceptable use policies are subject to immediate suspension.

All documents, proprietary knowledge, and customer interactions uploaded to your workspace remain your exclusive property. Antly guarantees that tenant proprietary data is NEVER used to train public foundation models or shared with unauthorized third parties.