Privacy Policy

Antly Technologies Inc. is strictly committed to safeguarding the privacy and confidential data of our business clients and their end users. This policy clearly describes the categories of data we collect, how it is processed and secured, and how it powers our autonomous AI workforce, omnichannel messaging, and integrations.

To deliver high-performance AI employee capabilities and seamless communication, we process the following data categories:

• Account & Workspace Details: Name, business email address, company name, contact phone, and subscription tier.
• Knowledge Base Data: Uploaded documents (PDF, DOCX, TXT, MD, CSV), FAQs, and URLs used to build your private semantic knowledge vector store.
• Omnichannel Messaging Logs: Incoming and outgoing chat messages across WhatsApp Cloud API, Instagram Direct, Telegram Bots, Messenger, and Website Live Chat, including Human Handover audit trails.
• Integration Credentials & Webhooks: Encrypted access tokens for Shopify, Google Calendar, automation platforms (Zapier, Make, n8n), and custom REST APIs.
• Transaction & Billing Records: Invoicing references and payment transaction IDs processed securely through Paymob; raw credit card numbers and CVVs are never stored on Antly servers.

Antly makes an explicit and binding guarantee that your business data, uploaded knowledge base files, and end-user conversation logs will NEVER be used to train, retrain, or fine-tune public foundation AI models for third parties.

Antly operates on an enterprise isolated Retrieval-Augmented Generation (RAG) architecture. Relevant context is retrieved strictly from your tenant-isolated vector store at inference time, guaranteeing complete zero-data-retention isolation.

We enforce rigorous enterprise-grade security protocols across all infrastructure layers:

• End-to-End Encryption: All data in transit is encrypted using TLS 1.3, and data at rest is secured via AES-256 encryption.
• Tenant Isolation: Strict logical row-level and vector-space multi-tenant partitioning ensures complete isolation between organizations.
• Access Control: Role-based access controls (RBAC) and robust token-based authentication for team members.

All subscription charges, plan upgrades, and in-chat electronic payment links are executed through Paymob, a PCI-DSS Level 1 certified payment gateway. Antly never handles, inspects, or stores card numbers or security CVVs.

In compliance with global data protection standards (including GDPR), you retain full rights to:

• Access & Export: Export your knowledge documents and conversation transcripts at any time.
• Rectification & Erasure: Modify or permanently purge files, documents, or entire workspaces including vector embeddings.

We utilize essential cookies and secure local storage mechanisms solely for authenticated session management, locale/theme preferences, and dashboard connection stability.